Terms & Conditions

Shipping

At Silk Road Bakery, we take pride in ensuring that your baked goods arrive fresh and delicious. Please review our shipping policy below before placing your order.

Shipping Locations
We currently ship to:

All 50 U.S. states
Canada
Mexico

Shipping Costs

Standard shipping rates apply within the U.S.
Customers in Canada and Mexico are responsible for any additional international shipping fees, including customs, duties, or taxes.

Processing Time
Orders are typically processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Delivery Time
Delivery times may vary based on your location and chosen shipping method. Estimated delivery windows will be provided at checkout.

Additional Information

We are not responsible for delays caused by weather, customs, or courier services.
If an incorrect shipping address is provided, we cannot guarantee delivery.
Perishable items are shipped with care to ensure freshness, but we recommend retrieving them promptly upon delivery.

Thank you for choosing Silk Road Bakery! If you have any questions about your shipment, feel free to contact us

Refunds

All sales are final. We do not offer refunds or exchanges unless your order is never received.
If your package is marked as delivered but not received, please contact us within 48 hours so we can look into it with the shipping carrier.

Privacy Policy

At Silk Road Bakery, we value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your information.

Information We Collect
We may collect personal information when you:

Place an order
Sign up for our newsletter
Contact us through our website or email

This may include your name, email address, shipping address, phone number, and payment details.

How We Use Your Information
We use your information to:

Process and fulfill your orders
Communicate with you about your order or account
Send occasional updates or promotions (only if you opt in)

We do not sell, rent, or share your personal information with third parties, except as necessary to process your order (e.g., payment processors and shipping carriers).

Cookies & Tracking
We may use cookies and similar technologies to enhance your browsing experience and understand how you use our website. You can disable cookies in your browser settings.

Data Security
We implement industry-standard security measures to protect your personal data. However, no method of online transmission or storage is 100% secure.

Your Rights
You can contact us at any time to:

View or update your personal information
Unsubscribe from promotional emails
Request deletion of your data